delivery & returns
Packages with a value of £80 and under are dispatched via Royal Mail 1st Class Signed For, which aims to deliver your parcel the next working day after dispatch. Packages with a value over £80 are posted via Royal Mail Special Delivery which is guaranteed for delivered next working day after dispatch. My UK charge for postage and packaging is £3.20.
I want you to be really happy with your order. If you do have a problem, please get in touch as soon as possible so I can do my best to resolve it.
Items can be returned for an exchange or refund, minus postage costs, within 14 days of receipt, as long as I receive the jewellery in a new, unworn condition. Please include your original receipt in your parcel.
In interests of hygiene, and for your protection, I cannot accept returns of, or refunds on earrings unless they are faulty.
Any custom/bespoke or personalised items of jewellery are non-refundable and non-exchangeable.
It’s unusual for the jewellery to have faults due to the high quality of craftmanship, however, should any item have a production fault within six months of purchase, I will repair or replace the item. General “wear and tear” and damage cause by the customer, is not covered by this policy - in these cases there will be a charge to repair the item.